TERMS & CONDITIONS

We operate as a full-service digital marketing agency, providing a comprehensive suite of marketing, branding, and digital transformation services. Our service offerings include, but are not limited to:

• Brand Identity & Strategy – including brand naming, logo design, brand guidelines, voice development, and positioning.

• Website Design & Development – encompassing UI/UX design, responsive web development, e-commerce platform setup (e.g., Shopify, WooCommerce), and landing page creation.

• Social Media Management – including content calendars, platform management, audience engagement, community management, and performance analysis.

• Search Engine Optimization (SEO) & Performance Marketing – covering keyword research, on-page/off-page SEO, technical audits, and paid ad campaign management across platforms (Google Ads, Meta, LinkedIn, etc.).

• Content Creation – including blogs, ad copy, social media content, video scripts, reels, and editorial content tailored to client objectives.

• Paid Advertising – strategic planning, execution, and optimization of paid campaigns across major digital advertising platforms.

• Influencer Marketing – managing influencer-led campaigns including discovery, negotiation, activation, and performance reporting.

• Creative Direction & Production – ideation, design execution, campaign art direction, and production of visual content (photoshoots, reels, videos, and branded assets).

Each service engagement will be governed by a specific Statement of Work (SOW), Project Proposal, or Service Agreement, which will clearly define the scope, timelines, deliverables, payment structure, dependencies, and client responsibilities.

We reserve the right to update or modify our service offerings at any time. All deliverables are subject to the terms agreed upon in the governing service agreement. Services outside the agreed scope will be subject to a change order and may incur additional costs.

All pricing, fee structures, and payment terms for services rendered by [Your Agency Name] shall be outlined in the relevant proposal, contract, service agreement, or invoice provided to the Client. By engaging our services, you (the “Client”) acknowledge and agree to the following payment terms:

4.1 Payment Obligations

• Fee Agreement: All fees will be defined and agreed upon in writing prior to the commencement of any services. Any additional services or out-of-scope work requested during the engagement will be subject to separate charges and may require an updated agreement or addendum.

• Payment Schedule: The Client agrees to pay according to the payment schedule set out in the approved proposal, invoice, or service contract. This may include:

1. Upfront advance payment

2. Milestone-based payments

3. Monthly retainers

Final payment upon delivery or completion of the project

• Accepted Payment Methods: Payment may be made via bank transfer, UPI, cheque, or other methods as specified in the invoice. All bank charges or third-party transfer fees incurred during the transaction shall be borne by the Client.

• Taxes: Unless otherwise stated, all fees are exclusive of applicable taxes, including but not limited to GST, VAT, service tax, or any other statutory levies. Clients are responsible for paying any such taxes associated with the services provided.
   

4.2 Late Payments and Default

• Overdue Invoices: Invoices not paid within the agreed due date may be subject to:

1. A late fee of 2% per month

2. Interest charges at a rate permitted by applicable law

3. Suspension of ongoing or scheduled services without prior notice
    

• Delinquency and Collections: Repeated failure to pay may result in termination of the project and referral to a collections agency or legal proceedings. The Client shall be liable for any legal fees, collection costs, or associated expenses incurred by [Your Agency Name] in recovering overdue payments.
   

4.3 Refunds and Cancellations

Payments made for services already rendered are non-refundable.

If a project is canceled by the Client after commencement, any non-recoupable expenses or time invested will be invoiced proportionately.

In the event of cancellation by Rankvertise for any reason other than Client breach, a pro-rata refund may be issued for unused services or incomplete deliverables.

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We reserve the right to withhold deliverables, pause ongoing services, or terminate this agreement entirely in the event of non-payment or breach of financial obligations by the Client.

As a service-based digital marketing agency, our work involves time, resources, and strategic planning that begin as soon as a project is initiated. For this reason, the following policies apply to refunds and cancellations:
 

5.1 Refunds

No Refunds for Rendered Services: Fees paid for services that have already been rendered, including but not limited to strategy sessions, creative deliverables, campaign executions, consultations, and project milestones are strictly non-refundable.

• Non-Refundable Deposits: Any advance payments, booking fees, or deposits made to secure our services are non-refundable unless expressly stated otherwise in the signed agreement or proposal.
   

• Third-Party Costs: Refunds cannot be issued for costs incurred on behalf of the client, such as paid media, software subscriptions, licensing fees, production costs, or third-party vendor charges.
   

5.2 Cancellations

• Notice Period: Clients who wish to cancel ongoing or upcoming services must provide a minimum of 14 days’ written notice via email or written correspondence. Depending on the scope of services, a longer notice period may be specified in your individual service agreement.

• Pro-Rata Billing: In the event of a cancellation, all services completed up to the date of effective termination will be billed pro-rata, and any unpaid work must be settled in full prior to final disengagement.

• Retainer Agreements: For monthly or ongoing retainers, the agreement will remain in effect until the end of the current billing cycle unless otherwise agreed. Any pre-paid months or advance retainers are non-refundable and will not be prorated.

• Termination by Agency: Rankvertise reserves the right to suspend or terminate any services at its sole discretion in the event of non-payment, breach of contract, abusive conduct, or illegal activity by the Client. In such cases, no refund will be issued, and the Client will be liable for any remaining payments due under the agreement.

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5.3 Exceptional Circumstances

In rare cases where service disruptions or performance delays are caused solely by our agency and not by client actions or third-party dependencies, we may, at our sole discretion offer alternative remedies such as service credits, delivery extensions, or partial refunds.

All refund or cancellation-related requests must be formally submitted to [Insert Email ID] and are subject to internal review and confirmation.

6.1 Mutual Obligation

Both parties Rankvertise (“Agency”) and the “Client” acknowledge and agree that during the course of the engagement, either party may have access to or be exposed to confidential or proprietary information, including but not limited to business strategies, marketing plans, technical data, financial information, creative concepts, trade secrets, login credentials, and any other non-public information disclosed in written, oral, electronic, or visual form (“Confidential Information”).

Each party agrees to:

• Maintain the confidentiality of such information using a reasonable degree of care, and at minimum, the same degree of care it uses to protect its own confidential materials.

• Use such information solely for the purpose of fulfilling obligations under the service agreement or proposal.

• Restrict disclosure of such information to only those employees, agents, or subcontractors who need access to perform the services and only if they are bound by confidentiality obligations at least as restrictive as those outlined herein.
   

6.2 Exclusions

Confidential Information shall not include information that:

• Is or becomes publicly known through no fault of the receiving party;

• Is lawfully obtained from a third party without breach of any obligation of confidentiality;

• Is independently developed by the receiving party without reference to the disclosing party’s information;

• Is required to be disclosed by law, regulation, or court order (provided the disclosing party is given prompt notice and a reasonable opportunity to seek protective measures).
   

6.3 Duration of Confidentiality

The confidentiality obligations set forth herein shall remain in effect during the term of the engagement and for a period of three (3) years following the termination or expiration of the agreement, unless otherwise specified in writing.

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6.4 Breach and Remedies

In the event of a breach or threatened breach of this confidentiality clause, the non-breaching party shall be entitled to seek injunctive relief, specific performance, and any other legal or equitable remedies available under applicable law, without the need to post bond or prove actual damages.